Contact GSX Support - Raise a support ticket with GSX

We encourage you to use the Help Center to submit new support requests. You can also manage your existing tickets online in My Activities.

Before contacting support please visit our Help Center where you can search our Knowledge Base for possible solutions.

When raising a Support ticket with GSX, please collect and provide the following information to help expedite your request:

  1. Describe the symptom (failed scenario) with as many details as possible

  2. Provide screenshots of the error(s) encountered.

  3. Describe environment specifics:

    • Server OS

    • SQL used (Location, Version, Authentication…)

    • RabbitMQ used (existing or packaged in installation)

    • Upgrade or Fresh installation

  4. Environment specifics.

  5. GSX logs.

  6. Windows Event Application and System Logs saved as .evtx files.

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