• Common Questions
  • Prerequisites
  • Gizmo Web Application
  • Getting Started
  • Getting Started (on-premises)
  • Knowledge Base
  • Knowledge Base (on-premises)
  • Release Notes
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  • Knowledge Base
    • How-to
      • How to manually grant tenant-wide admin consent to Gizmo
      • How to set up a proxy for Local System account at the machine level
      • How to enable the Gizmo API
      • How to fix the deletion of a default delivery system
      • How to configure a Webhook with MS Power Automate
      • How to retrieve Gizmo Installer logs files on a Windows Server 2019
      • How to update SQL password in GSX server
      • How to remove Exchange UM services from Exchange 2019 scan configuration
      • How to create an Office 365 Connector for GSX Echo Service
      • How to check Microsoft Azure AD tenant GUID
      • How to check the Robot Manager requirements
      • How to install a GSX Robot Manager on Microsoft Windows 7
      • How to create an Azure AD application so the GSX Robot App can connect to your Microsoft 365 tenant
      • How to create a clientID for the Exchange User Experience scenarios
      • How to identify the cipher used by an HTTPS Connection
      • How to cleanly reboot the Gizmo Robot Manager host machine
      • How to test Office 365 Exchange Online Email Autoconfiguration using the Microsoft Remote Connectivity Analyzer Tool
      • How to Configure Prerequisites for Monitoring Office 365 Health
    • Troubleshooting
      • Error in WebUI "User user@domain.com is not authorized on this app"
      • Teams error message "Check Presence Time could not be retrieved"
      • Teams Advanced error message "Check Presence time could not be retrieved. GetMeProperties failed: 404"
      • Unable to find the EWS endpoint url for accessing Exchange mailboxes
      • Issue when deploying Azure AD Connect on a Windows Server 2016
      • Failed to create remote PS Session when deploying Exchange Edge Server template
      • IIS configuration issue when upgrading from Gizmo1.9 to 2.0
      • Failed to scan because of an invalid username parameter
      • Scan configuration Cmdlet does not display Scan configuration parameters
      • Unable to install Gizmo Boston Robot Manager on Windows 7
      • Error message "Verify that you have sufficient privileges to start system services"
      • Unable to create SSL/TLS secure channel
      • Error message: "System.ArgumentException: Could not cast or convert from System.String to Gsx.Robot.Model.ParameterDictionary"
      • Exchange Online and Internal Mail Routing error: “An item with the same key has already been added”
      • Teams Video metrics do not display
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Troubleshooting

  • Error in WebUI "User user@domain.com is not authorized on this app"
  • Teams error message "Check Presence Time could not be retrieved"
  • Teams Advanced error message "Check Presence time could not be retrieved. GetMeProperties failed: 404"
  • Unable to find the EWS endpoint url for accessing Exchange mailboxes
  • Issue when deploying Azure AD Connect on a Windows Server 2016
  • Failed to create remote PS Session when deploying Exchange Edge Server template
  • IIS configuration issue when upgrading from Gizmo1.9 to 2.0
  • Failed to scan because of an invalid username parameter
  • Scan configuration Cmdlet does not display Scan configuration parameters
  • Unable to install Gizmo Boston Robot Manager on Windows 7
  • Error message "Verify that you have sufficient privileges to start system services"
  • Unable to create SSL/TLS secure channel
  • Error message: "System.ArgumentException: Could not cast or convert from System.String to Gsx.Robot.Model.ParameterDictionary"
  • Exchange Online and Internal Mail Routing error: “An item with the same key has already been added”
  • Teams Video metrics do not display

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