Teams Advanced error message "Check Presence time could not be retrieved. GetMeProperties failed: 404"

CLOUD

Applies to Gizmo Boston 2.0+

Symptoms

One of the following errors occurs on Teams Advanced:

  • "Check Presence Time could not be retrieved. GetMeProperties failed: (404) Not Found"

  • "Check Presence Time could not be retrieved. GetMeProperties failed: (429)"

Problem

Teams Advanced scanning fails.

Cause

When Azure AD Security defaults are enabled, the account used for scanning always asks for two-factor authentication, even though Multi-Factor Authentication is disabled and no Conditional Access is enabled on the account used for monitoring.

Solution

  • In Azure AD, go to Properties > Enable Security defaults.

  • Use the toggle to select No.

  • Now scanning should be successful! Otherwise contact the Support team.

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