Error message "Verify that you have sufficient privileges to start system services"

Symptoms

• “Verify that you have sufficient privileges to start system services“ error.

  

• The Robot Manager fails installing with error "verify that you have sufficient privileges to start system services".

  

• OS Application Logs showing MSI Installer Event ID 11920 / 11923

  • Log Name: Application

  • Source: MsiInstaller

  • Level: Error

  • Event ID: 11920

  • Event ID: 11923

• You cannot locate any GSX logs for the Robot Manager install.

Cause

User that is logged on does not have sufficient privileges to install system services.

Solution

• Click on Start and type ‘Edit Group Policy’ and press ENTER.

• Navigate to Group Policy Object Editor > Local Computer Policy.

• In the console tree, navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies >User Rights Assignment.

• In the details pane, double-click Log on as a service.

• Click Add User or Group.

• Add the account to the list of accounts that have the Log on as a service right.